Ordering and Invoicing Policy for Billed Accounts
Order Cancellations, Exchanges, and Returns
Orders for items that we stock as part of our normal inventory may be cancelled or exchanged providing that they have not already been altered and/or decorated prior to our receiving a cancellation or exchange request. Items that have not been altered or customized may be returned for credit within 7 days (1 week) of delivery.
Non-Stock and Non-Standard Items
Orders for Custom, Non-Stock, and Non-Standard items are non-cancellable and are generally not eligible for exchange. If exchanges are permitted by the manufacturer, customer will be responsible for any related restocking and return shipping fees. Any request for exchange must be made within 7 days (1 week) of delivery. Non-Standard items include, but are not limited to, extended special order sizes, colors, and trim.
Customized items include, but are not limited to, embroidered, silk screened, decorated, or altered in any way. These items are not eligible for return or exchange.
Items will be invoiced (or charged to the credit card on file) at time of shipment; upon pickup by the customer or their representative; or 7 days (1 week) after notification (text message, email, phone, or a combination of these) that the order is ready to be picked up.
Storage of Billed or Charged Items That Have Not Been Picked Up
We will hold purchased items that have not been picked up for a maximum of six months (so long as space permits) to reuse for future employees. However, we will not be responsible for loss or damage of any unclaimed items beyond 14 days of the original invoice date.
RETURN / EXCHANGE POLICY FOR RETAIL CUSTOMERS
If you are not satisfied with the products for any reason return them for a refund*, less shipping charges. Your refund will be credited back to the source of payment.
TERMS & CONDITIONS
Our customers have 7 days from date of order delivery to return or exchange their product.
*Shipping charges are not refundable for all purchases.
We do not refund the cost of shipping, only the purchase price of the item.
Return shipping is at your expense, unless there are defects in workmanship or incorrect items sent.
*The customer is responsible for all freight charges associated with the return, exchange, and reorder.
There is a 20% re-stocking fee assessed on returned items. Our 20% restocking fee is waived on all exchanges.
Decorated Clothing Notice: Embroidered, Screen Printed, Altered, or Custom Striped items are not returnable, exchangeable, or refundable. Returned items must not be washed or worn unless defective and all manufacturer's tags must remain in place.
Altered Clothing Notice: Hemmed or altered garments are not returnable, exchangeable, or refundable unless there is a manufacturer defect.
PLEASE BE AWARE
We cannot accept returns/exchanges for certain manufacturers. Please contact us for more information..
REQUESTING RETURNS / EXCHANGES
Call, fax, or email customer service requesting a return/exchange. Once your request is reviewed and approved, we will contact you via e-mail with instructions to return your garments within 24 hours (Monday thru Friday). If you have any questions about your return/exchange, call us at 415-771-5593 or via e-mail at firstname.lastname@example.org.
DEFECTS IN WORKMANSHIP
Defect in workmanship must be presented to us by phone (415-771-5593), fax (415-771-7393), or email email@example.com within 7 days of your order delivery date. (Be sure to include the order number, item, and your name.)
SHORTAGES OR INCORRECT ORDERS
All claims for shortages or incorrect orders must be presented to us by phone (415-771-5593), fax 9415-771-7393), or email ( firstname.lastname@example.org), within 5 business days from receipt of your order. (Be sure to include the order number, item, and your name.)
Orders shipped, but refused by the customer will still be charged shipping charges. Embroidery orders which have already been embroidered but not shipped cannot be canceled, changed, or returned. Shipping charges will apply if the order has shipped or is in our distribution system. Orders that have been shipped, but not wanted by the customers should follow our return policy shown above.