RETURN / EXCHANGE POLICY
If you are not satisfied with the products for any reason return them for a refund*, less shipping charges. Your refund will be credited back to the source of payment.
TERMS & CONDITIONS
Our customers have 30 days from date of order delivery to return or exchange their product.
*Shipping charges are not refundable for all purchases.
We do not refund the cost of shipping, only the purchase price of the item.
Return shipping is at your expense, unless there are defects in workmanship or incorrect items sent.
*The customer is responsible for all freight charges associated with the return, exchange, and reorder.
There is a 20% re-stocking fee assessed on returned items. Our 20% restocking fee is waived on all exchanges.
Decorated Clothing Notice: Embroidered, Screen Printed, Altered, or Custom Striped items are not returnable, exchangeable, or refundable. Returned items must not be washed or worn unless defective and all manufacturer's tags must remain in place.
Altered Clothing Notice: Hemmed or altered garments are not returnable, exchangeable, or refundable unless there is a manufacturer defect.
PLEASE BE AWARE
We cannot accept returns/exchanges for the following manufacturers (except for manufacturer's defect): Fruit of the Loom, Gildan, Hanes, Jerzees.
REQUESTING RETURNS / EXCHANGES
Call, fax, or email customer service requesting a return/exchange. Once your request is reviewed and approved, we will contact you via e-mail with instructions to return your garments within 24 hours (Monday thru Friday). If you have any questions about your return/exchange, call us at 415-771-5593 or via e-mail at firstname.lastname@example.org.
DEFECTS IN WORKMANSHIP
Defect in workmanship must be presented to us by phone (415-771-5593), fax (415-771-7393), or email Customer Service within 30 days of your order delivery date. (Be sure to include the order number, item, and your name.)
SHORTAGES OR INCORRECT ORDERS
All claims for shortages or incorrect orders must be presented to us by phone (415-771-5593), fax 9415-771-7393), or email ( email@example.com), within 5 business days from receipt of your order. (Be sure to include the order number, item, and your name.)
Orders shipped, but refused by the customer will still be charged shipping charges. Embroidery orders which have already been embroidered but not shipped cannot be canceled, changed, or returned. Shipping charges will apply if the order has shipped or is in our distribution system. Orders that have been shipped, but not wanted by the customers should follow our return policy shown above.