Ordering and Invoicing Policy for Billed Accounts

Order Cancellations, Exchanges, and Returns
In-Stock Items
Orders for items that we stock as part of our normal inventory may be cancelled or exchanged providing that they have not already been altered and/or decorated prior to our receiving a cancellation or exchange request. Items that have not been altered or customized may be returned for credit within 7 days (1 week) of delivery.

Non-Stock and Non-Standard Items
Orders for Custom, Non-Stock, and Non-Standard items are non-cancellable and are generally not eligible for exchange. If exchanges are permitted by the manufacturer, customer will be responsible for any related restocking and return shipping fees. Any request for exchange must be made within 7 days (1 week) of delivery. Non-Standard items include, but are not limited to, extended special order sizes, colors, and trim.

Customized Items
Customized items include, but are not limited to, embroidered, silk screened, decorated, or altered in any way. These items are not eligible for return or exchange.

Items will be invoiced (or charged to the credit card on file) at time of shipment; upon pickup by the customer or their representative; or 7 days (1 week) after notification (text message, email, phone, or a combination of these) that the order is ready to be picked up.

Storage of Billed or Charged Items That Have Not Been Picked Up
We will hold purchased items that have not been picked up for a maximum of six months (so long as space permits) to reuse for future employees. However, we will not be responsible for loss or damage of any unclaimed items beyond 14 days of the original invoice date.